Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bestbet@pm.me. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bestbet@pm.me.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bestbet@pm.me.

Returns and the EU right of withdrawal

You may withdraw from an online purchase without giving a reason by notifying us within 14 calendar days after the day you receive the order. Email info@elcode.shop with your order number and a clear statement that you wish to withdraw.

After notifying us, send the goods back without undue delay and no later than 14 days from the date of your notice to:

ELCODE Returns
Calle Camí de Canor, 16
03720 Benissa, Alicante
Spain

Please contact us before sending the parcel. For a change-of-mind return, you are responsible for the direct return shipping cost. We recommend using a tracked service, as the parcel remains your responsibility until delivered to us.

Condition of returned items

You may inspect and try on an item as you would in a shop. Please return it with all included parts and tags, where available. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and fit.

Refunds

We will refund eligible amounts to the original payment method without undue delay and no later than 14 days after you notify us of your withdrawal. We may withhold the refund until we receive the goods or you provide evidence that they have been sent back, whichever happens first.

For a full-order withdrawal, the refund includes the original standard delivery charge. Any extra amount paid for an upgraded or express delivery option is not refundable. Your bank or payment provider may need additional time to display the refund.

Faulty, damaged or incorrect items

Inspect your order when it arrives. If an item is faulty, damaged or incorrect, contact us as soon as possible at info@elcode.shop. ELCODE will cover the reasonable return shipping cost and provide the remedy required under applicable consumer law. This policy does not limit your statutory legal guarantee rights.

Exchanges and cancellations

For a different design or Fit, the fastest option is to return the original item and place a new order. If you need to cancel before dispatch, contact us immediately; once an order has shipped, the withdrawal process above applies.

Exceptions

The statutory right of withdrawal may not apply to goods made to your specifications or clearly personalised, or to sealed goods that are not suitable for return for health or hygiene reasons once unsealed. This does not affect your rights if an item is faulty or not as described.

Contact

Email: info@elcode.shop
Return address: Calle Camí de Canor, 16, 03720 Benissa, Alicante, Spain

Last updated: 20 July 2026.